[Solved] rms online is configured for this tenant but is turned off, please turn on in office 365 to enable

Recently while working with Information Rights Management (IRM) in SharePoint Online Office 365, I got an error: “rms online is configured for this tenant but is turned off, please turn on in office 365 to enable.” The error comes while I tried to activate Information Rights Management (IRM) in SharePoint Online admin center settings.

You can use Information Rights Management (IRM) to help control and protect files that are downloaded from lists or libraries. Information Rights Management (IRM) enables you to limit the actions that users can take on files that have been downloaded from lists or libraries.

IRM encrypts the downloaded files and limits the set of users and programs that are allowed to decrypt these files. IRM can also limit the rights of the users who are allowed to read files so that they cannot take actions such as print copies of the files or copy text from them.

While trying to enable “Information Rights Management (IRM)”, in SharePoint Online admin center, it through the error “rms online is configured for this tenant but is turned off, please turn on in office 365 to enable.” The error looks like below:

rms online is configured for this tenant but is turned off, please turn on in office 365 to enable

If you do not know where the option to enable IRM is coming, then open SharePoint Online Admin Center tenant Settings page (https://yourtenantid-admin.sharepoint.com/_layouts/15/online/TenantSettings.aspx), you can find Information Rights Management (IRM) option there. Or you can click on Settings option in SharePoint Online admin center.

To solve this issue we need to activate “Rights Management” service in Office 365 admin center. Follow below steps:

Open Office 365 Admin center page: https://admin.microsoft.com/AdminPortal/Home#/homepage

Then expand Settings -> Services & add-ins like below:

Then in the “Services & add-ins” page, click on “Microsoft Azure Information Protection” option like below:

Then in the Microsoft Azure Information Protection dialog box, you can see “Manage Microsoft Azure Information Protection settings” link. Click on that link.

Then in rights management dialog box, you can see an option, which displays a message as: Rights Management is not activated. Click on activate button like below:

In the next screen it will ask you to activation confirmation page like: Do you want to activate Rights Management? like below, click on the activate button.

Then it will show a message as Rights management is activated like below:

Its done now. Once Rights Management is activated, you can go to SharePoint Online Admin Center Settings page, and now if you will try to “Refresh IRM Settings“, you will not see the error: “rms online is configured for this tenant but is turned off, please turn on in office 365 to enable.” It will successfully refresh the settings like below:

You may like following Office 365 tutorials:

• Steps to Migrate email from one Office 365 tenant to another Office 365 tenant
• How to Add Nintex forms for Office 365 to SharePoint Online Sites?
• Why Companies are Switching from Google Apps to Office 365
• Office 365 Export – Take 100% Backup Office 365 Mailbox to PST Easily
• Office 365 Import Tool Perfect Option for PST to Office 365 Migration
• OneDrive for Business in Office 365 tutorial

I hope this Office 365 tutorial explains how to enable information rights management and also will help you to resolve the error: rms online is configured for this tenant but is turned off, please turn on in office 365 to enable, in Office 365 SharePoint Online.