Recently, one of our clients asked us to create a Power Automate flow so that he can extract the information about invoice details from the Shared mailbox. So, I thought of explaining the Power Automate shared mailbox in detail along with the below-mentioned topics:
- Power Automate introduction to Shared mailbox
- How to Create Outlook Shared Mailbox in Power Automate
- Power Automate Shared mailbox trigger
- When a new email arrives in the Shared mailbox(v2), send a teams message
- When a new email arrives in a shared mailbox (v2), save attachments to the SharePoint document library
- Power Automate send a push notification when a new email arrives in a shared mailbox
- Power Automate move email to a shared mailbox folder
Power Automate Shared Mailbox
Power Automate shared mailbox is a separate folder we can create in Outlook. It makes it easy for multiple people to monitor and access the same mailbox, where users can receive and send emails from the same email address.
When a person present in the group replies to an email sent in a shared mailbox, the email address will be displayed as a shared address, not as an individual user’s email.
Important:
Microsoft 365 admin can only create and add users to the Shared Mailboxes in Microsoft 365 admin center.
Power Automate Connect to Shared Mailbox
Here, I will show how to connect to the shared mailbox in Outlook and create a new shared mailbox from the Microsoft 365 admin center.
Check out the steps below:
1. If you are an admin to the Microsoft 365 admin center, click https://admin.microsoft.com
2. On the left navigation, expand Teams & groups -> Select Shared mailboxes.
3. On the Shared mailboxes page -> click on +Add a shared mailbox option.
4. In the Add a Shared Mailbox window, provide a Name for the folder, and it will take Email automatically. Click the Save changes button.
5. Within a few minutes, it will display the message, Your shared mailbox was created. Then, click Add members to your shared mailbox link to add members to the created shared mailbox.
6. Then, click on +Add members -> Select the members to whom you want to add -> Click on Add.
The shared mailbox can be created as shown in the below image:
Note:
After your admin has added you as a member of a shared mailbox, close and then restart new Outlook. The shared mailbox should automatically display in your Folder pane of Outlook.
7. To add the created shared mailbox to Outlook, click on the folders icon and select Add a shared folder or a mailbox.
8. In the next dialogue box, search for the created shared mailbox name and click Add.