SharePoint cannot complete this action as the Secure Store Shared Service is not responding

Here we will discuss how to resolve the issue “Cannot complete this action as the Secure Store Shared Service is not responding. Please contact your administrator” encountered while configuring Secure Store Service application in SharePoint 2016.

I was getting the below error when I click “Secure Store Service” after the successful creation of the “Secure Store Service Application”. The error looks like below:

SharePoint 2016 cannot complete this action as the secure store service is not responding. Please contact your administrator.

Secure Store Shared Service is not responding
Secure Store Shared Service is not responding

SharePoint cannot complete this action as the Secure Store Shared Service is not responding

To resolve the Secure Store Shared Service is not responding issue you can try below things:

Run the below PowerShell command:

$service = Get-SPServiceInstance | Where-Object {$_.TypeName -eq "Secure Store Service"}
$service.Provision()
IISRESET

Also, check below things:

1. Open SharePoint 2016 central administration. Then click on “Manage service applications” under “Application Management”. Make sure that “Security Token Service Application” service is running.

Secure Store Shared Service is not responding sharepoint 2013
Secure Store Shared Service is not responding sharepoint 2016

2. Start -> run – > Services.msc find the service “Claims to Windows Token Service” and ensure that it is running.

sharepoint 2016 cannot complete this action as the secure store service is not responding
sharepoint 2016 cannot complete this action as the secure store service is not responding

3. Also, check below services should be in started in SharePoint 2016 central administration. In SharePoint 2016 Central Administration, click on Application Management and then click on “Manage services on server” which is under “Service Applications”.

  • Claims to Windows Token Service
  • PerformancePoint Service
  • Secure Store Service

Once you follow the above steps the error Secure Store Shared Service is not responding SharePoint 2013 will not come.

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