In this SharePoint article, we will learn What is a shared mailbox in Office 365 and how to create a shared mailbox from the Office 365 admin center. I will also show, how to add a Shared mailbox in our outlook web in Office 365.
SharePoint Online tutorial contents:
We can use a shared mailbox for Office 365 for a group of people that allows to send and receive an email from a common mail address. Suppose we send an email from the shared mailbox (common mail address), then all group members will receive the email.
And when any user replied to the Shared mailbox, then the replied email stored in the same shared Office 365 mailbox.
For example, I have created a shared mailbox in office 365 and my shared mailbox address is “firstname.lastname@example.org”. In the shared mailbox, I have added 3 members as a group member.
When I send the email from the “email@example.com” email address, then all the 3 members will receive the Email.
They can able to see the message in their outlook inbox. When users replied to the email then the message/email will be stored in the shared mailbox inbox.
Here we will see how to create a shared mailbox in office 365 from Office 365 admin center. Follow the below step to create a new shared mailbox.
Step-1: Open Office 365 Admin Portal by using your Office 365 username and password. Then go to “Admin center” from the “App Launcher”.
Step-2: In the Admin center page under the Groups we can able to see two option Groups and Shared Mailbox. Click on the Shared mailbox like below:
Step-3: Then Click on “Add a mailbox“.
Step-4: Now we can able to see “Add a mailbox” page. In the Add a mailbox page, provide Group mailbox Name and Email address. What we will enter in the Name that automatically comes in the Email. Then click on Add.
Step-5: We can able to see a successful message like “The shared mailbox was created. It may take a few minutes before you can add members“. To add members to this shared mailbox Click on “Add members to this mailbox” link like below:
To add the members go for “Add members“.
Either you can search for users or you can add from the list of Office 365 members. We can able to see all the user. Just enable the checkbox whom you want to add to the shared mailbox.
Now our all members are added to the shared mail box. When we click on the shared mailbox address we can able to see all the details of the shared mailbox.
We can add the shared email box to the outlook web in Office 365 account when the user is the member of the shared mailbox. The user will see the mailbox under the primary mailbox in the Outlook.
One more thing we should know about shared mailbox is when we delete the message from the shared mailbox then the message will be deleted for all the member of the shared mailbox.
To add the shared mailbox to the outlook account click on the username. We can able to see the option Add shared folder. Click on Add shared folder.
Now Add shared folder page will come, we can see the one text box and below the text box add option is there but the shared mailbox address and click on Add.
Now we can able to see out a shared mailbox in the left side option under the primary mailbox.
Below screen shot, I am displaying my left side option of the outoff box we can able to see “tsinfoteam” option.
To send an email from the Shared mailbox email id go to the inbox of the shared mailbox. Go for create New mail. In the top option to see the form address click on “…”.
Just remove the primary mail address by clicking on the primary mail address.
We need to type the Shared mail box address manually first-time latter we can able to see in the From dropdown. I have added the shared mail box address manually here.
When we open our primary mailbox inbox we can able to see the message which is sent in the shared box mail address in Office 365.
You may like following Office 365 tutorials:
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- Join Office 365 Developer Program and Get One Year FREE Office 365 Developer Subscription
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- SharePoint online Office 365 Increase site storage for SharePoint online sites
- How to Backup Office 365 Mailboxes Emails and Data – eDiscovery Tool
In the above SharePoint tutorial, we were discussed what is a shared mailbox in office 365 and how to create a shared mailbox in the office 365 admin center.
We were also discussing how to add the shared mailbox in the outlook web account and how we will send a message to the shared mailbox and receive a message from the shared mailbox.
Hello Everyone!! I am Bhawana a SharePoint MVP and having about 10+ years of SharePoint experience as well as in .Net technologies. I have worked in all the versions of SharePoint from wss to Office 365. I have good exposure in Customization and Migration using Nintex, Metalogix tools. Now exploring more in SharePoint 2016 🙂 Hope here I can contribute and share my knowledge to the fullest. As I believe “There is no wealth like knowledge and no poverty like ignorance”