How to set up self-service password reset in Office 365

This Office 365 tutorial, will discuss how to set up a self-service password reset in office 365.

Once you enable self-service password reset option, users can reset the password by themselves, without contacting or raising a support ticket to change the password.

As an organization, you can get below benefits if you enable self-service password reset options:

  • You can reduce costs from spending on IT, because organizations spent around 20% of IT in password reset.
  • User will not have to spend hours in call with your support team to reset their password
  • Your IT help desk will not be burdened with password request tickets.
  • User can reset their password, anytime and anywhere.

You may like to read below Office 365 SharePoint Online tutorials:

Self-service password reset in Office 365

Now, we will see step by set how to set up and enable self-service password reset in Office 365.

Login to Microsoft 365 Admin Center. In the Office 365 portal, click on Settings -> Settings -> Security & privacy -> Self -service password reset like below:

self-service password reset office 365

This will open the Self-service password reset page, here click on Go to the Azure portal to turn on self-service password reset.

set up self-service password reset office 365

This will open the Azure Active Directory admin center, where we can enable and configure the self-service password reset.

Azure self-service password reset license

Office 365 uses Azure for self-service password reset options. So below are the license options required.

Azure AD comes in the below 3 editions:

  • Free
  • Premium P1
  • Premium P2

If you know your password and want to change your password, then this functionality is included in all editions of Azure Active Directory.

But if you have forgotten your password and want to reset, then this functionality is included in Azure AD Premium P1 or P2, Microsoft 365 Business, or Office 365.

Then in the Azure Active Directory admin center, click on Users -> Password reset like below:

microsoft self-service password reset

Here, there will be 3 options:

  • None: Self-service password reset option will be disabled
  • Selected: You can create groups and add users into the group, and then you can enable self-service password reset option for that particular group only.
  • All: Self-service password reset option will be enabled for all the users in your organization.

Here, we will see how to create a user and configure self service password reset for that particular group only.

self service password reset azure

By default it will show the default groups (Office 365 and Security groups) like below:

azure self-service password reset license

But if you want to create a new group, then go to Azure Active Directory -> Groups:

create azure active directory groups

Then click on + New group like below

create azure active directory group

Then select the Group type as Security, provide a group name and group description.

Also, in the members section, click on the link to add a member to the Office 365 security group like below:

sspr password reset

Now, go back to the previous screen:

Users -> Password reset and then select our newly created group and then click on Save. Then Click on Authentication methods.

how to enable self-service password reset office 365

Here, we have to set number of methods require to reset.

Then select 3 authentication methods available to users. And there are 5 methods available:

  • Mobile app notification
  • Mobile app code
  • Email
  • Mobile phone
  • Office phone
  • Security questions
self-service password reset office 365

Here, Number of questions required to register, you can set to 3/4/5 questions.

And similarly, Number of questions required to reset 3/4/5 you can set.

First time when you select Security questions, it will ask like below:

enable self-service password reset office 365

You can either select the questions from the predefined templates or you can create your own set of questions like below:

set up self-service password reset office 365

Click on Save.

Now the configuration for self-service password reset is over.

When user first-time login to any Office 365 apps, then it will ask to configure the options like below: (Your organization needs more information to keep your account secure)

set up self-service password reset office 365

According to the authentication options, you have configure, the below like options your users were going to see.

set up self-service password reset office 365

At least we need 2 options to be configured.

Here, I have configured my mobile number like below:

azure self-service password reset license

Also, I have configured the security questions like below:

self-service password reset azure

You can finish the set up, after configuring at least two recovery options like below:

office 365 self-service password reset

After you finish set up for self service password reset, next time when user will try to click on Forgot my password like below:

enable self-service password reset office 365

It will ask the user to verify methods. Like you can verify using Text my mobile phone like below:

How to enable Self service password reset in Office 365

Also, it will ask the user to Answer security questions to reset the password.

User needs at least 2 authentication methods to reset password.

set up self-service password reset office 365

Once it is verified by the two authentication methods, it will ask the user to choose the new password like below:

self-service password reset office 365

In this Office 365 tutorial, we learned how to enable Self service password reset in Office 365. We also saw a user can set the password by user by using the Self service password reset feature in Office 365.

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